Director, Provider Network Management, Association Insurance Plan
We operate a multi-employer welfare trust that provides group insurance benefits for members of our association located in 47 states. As a membership association that also provides insurance, we focus on managing cost and ensuring access to network providers. But our core values require that we provide superior service to our members. In 2007, we conducted an extensive RFP process to find a dental PPO network. As a result of that RFP, we selected Connection Dental Network as our national dental PPO partner. The RFP showed that Connection Dental Network has broad access to network providers and competitive discounts. But what the RFP couldn't show was Connection Dental Network's level of outstanding service that is demanded by our members. From the President, to client services, to provider relations, Connection Dental Network exhibits a sense of urgency and caring around customer service issues that helps us maintain a competitive advantage with our membership.
Dental Director, Insurance Company
Our experience with PPO USA is very positive; our key contacts are easily accessible and the network has grown every year.
2nd Vice President, National Employee Benefits Provider
We are a relatively new customer of PPO USA. We are very happy with how we were able to have a much more competitive PPO network, and in many markets, even the largest network now. Everyone we have worked with at PPO USA has been extremely helpful and responsive to our needs. Implementation went very smoothly and I would recommend them to any carrier or TPA.
Dental Network Director, Employee Benefits Provider
We're very pleased with our experience with Connection Dental Network as a network offered with our Dental PPO product. They are eager to help us meet the needs of our customers, and they are quick to answer questions from both our customers and sales reps. Connection Dental Network makes growing their network a main focus and are happy to recruit providers upon request. With exceptional service and support, we find it easy to do business with Connection Dental Network.
Assistant Vice President, Insurance Company
We have been very satisfied with our relationship with Connection Dental Network. Their level of service is unparalleled in the industry. Connection Dental Network has a strong service model and a sense of urgency when responding to our needs. They always ensure our expectations are met, and we are proud to have them as a dental network partner.
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